Refund policy

Refund & Return Policy

At FabricByShal, we take pride in delivering high-quality fabrics that undergo strict quality checks for accurate measurements, defect-free designs, and pristine condition. However, if for any reason you are not fully satisfied with your order, we’re here to help.

A. Returns & Exchange

In the rare case that your order does not meet your expectations or doesn't match the provided specifications, you may request a return or exchange—either in full or in part. To do so, email us at hello@fabricbyshal.com within 7 days of receiving your order. Include your order number in the subject line, images of the issue, and a brief explanation. Refunds or exchanges will be processed as per the conditions below:

1. When Product is Defective or Damaged

1.1 Refund Policy

  • Eligible returns under Clause 1.2 will be fully refunded.

  • Bulk order (for orders ₹15,000 or more) will be adjusted proportionately based on the revised order value.

  • FabricByShal will arrange a pick-up from your original delivery address. If your area is not serviceable, you may ship the product back via India Post and share the receipt. Shipping charges will be reimbursed.

  • By default, refunds are issued to the original payment method by  www.fabricbyshal.com. Customers may also opt for refunds to the original payment method or bank account (in case of COD).

1.2 What Qualifies as Defective or Damaged

  • Significant inconsistencies in print, color, or texture noticed upon unpacking

  • Fabric that is torn or unusable

  • Weave that is loose or damaged

  • Weight per meter varies by more than 25%

1.3 What Is Not Considered Defective

  • Minor color variations due to differences in digital screens

  • Fabrics with natural color bleeding (noted on product pages)

  • Orders below 2 meters do not qualify for return

1.4 Exchange Policy

  • Exchanges are subject to stock availability at the time of return receipt

  • Exchange value will be based on the net price paid (not MRP)

  • The Excange or Replacement of orders will be delivered within 7 to 15 Business Days

1.5 Conditions for Returns/Exchanges

  • Tags must be intact

  • If Return is accepted then return process will be completed within 10 -15 business days

  • If Return is accepted then replacement process will be completed within 10 -15 business days

  • Product must be unused, unwashed, unstitched, and undamaged

  • Must be returned in original packaging

2. When Customer Changes Their Mind or is Unsatisfied

2.1 Refund Policy

  • If you change your mind or the product doesn’t meet expectations, returns are accepted if the product meets the conditions listed in 2.2

  • Customers must arrange shipping and bear the cost

  • If refund is accepted the refund will be processed within 7 to 10 Business Days 

  • If refund is accepted the amount will be credited to the original payment method within 15-20 days

2.2 Conditions for Returns

  • Tags must be intact

  • Product must be unused, unwashed, unstitched, and undamaged

  • Must be returned in original packaging

For further queries, reach out to us at hello@fabricbyshal.com — we’ll get back to you within 1–2 working days.